Refund policy
Return & Refund Policy
At Velqor, we take pride in delivering high-quality, custom-printed apparel made especially for you. Please read our policy carefully before making a purchase.
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Returns
As all our products are made-to-order, we do not accept returns for reasons such as incorrect size selection, change of mind, or personal preferences.
However, we do accept returns under the following conditions:
- The product is damaged upon delivery
- The product has a manufacturing or printing defect
- You received the wrong item
To be eligible for a return, you must contact us within 48 hours of receiving your order with clear photo proof of the issue.
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Return Window
Eligible returns must be reported within 48 hours of delivery. Requests made after this period may not be accepted.
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Refunds
Once your request is reviewed and approved:
- A replacement will be issued at no additional cost, or
- A full refund will be processed to your original payment method
Refunds are typically processed within 5–7 business days after approval.
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Non-Returnable Items
We do not accept returns or refunds for:
- Incorrect size ordered by the customer
- Change of mind after placing the order
- Minor color variations due to screen differences
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Cancellation Policy
Orders can only be cancelled within 12 hours of placing the order. After this, production may begin and cancellation will not be possible.
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Shipping Costs
- If the issue is from our side (damage, defect, wrong product), we will cover all costs
- Otherwise, returns are not applicable
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Contact Us
If you have any questions or need to request a return, please contact us:
📧 Email: velqor44@gmail.com
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By placing an order with Velqor, you agree to the terms stated in this policy.